Wednesday, November 08, 2006

Wanadoo Orange Fasthosts email problem

France - Customers of Salvo in France using Wanadoo and Orange seem to have encountered a weird email problem. Writing and sending an email from their normal business email address 'frenchman@frenchbiz.com' (not the real domain) works okay, but any emails forwarded by the mailserver from info@frenchbiz.com to the account frenchman@frenchbiz.com cannot be replied to using the reply button. The smtp server at Wanadoo or Orange rejects them. Instead the contents have to be pasted into the body of a new email, and replied to that way. Any suggestions or solutions gratefully received. When we resolve this I will post a follow-up here.

The customer's domain frenchbiz.com is hosted by Salvo in England, using Rackspace to host the web site and Fasthosts to host the mailserver. We are pretty sure the problem resides with Wanadoo/Orange but cannot be 100 per cent sure.

Anyone else have a similar problem?

1 comment:

  1. March 2008 - A new problem has arisen. Recently none of our UK machines (all Macs using the Phone Coop in Manchester as our ISP) can send emails to Orange customers in France without them bouncing. The French machines have recently been connected to new Livebox routers. Up to this month everything had been working ok at our end, and no bouncing emails.

    The odd thing is that the bounce does not give a remote host rejection code, like 550. Instead the only message we receive says:

    ================
    Hi. This is the qmail-send program at ukbiz.com.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.
    customer@frenchbiz.com
    This address no longer accepts mail.
    --- Below this line is a copy of the message.
    =================

    Would be interested to hear of anyone with the same problems and any solutions?

    ReplyDelete

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